Level 1 (4 points)

iTunes cannot connect to iPhone XR

My iTunes on Windows 10 will not connect with my iPhone XR. Have tried all suggestions I have seen online except uninstalling/reinstalling. Software and drivers are all up-to-date. Cable is good. iTunes recognizes an iPhone 7 and several iPods without problem. PC does recognize my iPhone XR, just not iTunes . Have talked with Apple. Tried forced restart on iPhone. Any suggestions?

Editorial comment - Over the years, I seem to frequently have a connection problem of one sort or another between my Windows PC and Apple devices. Very frustrating.

Posted on Nov 30, 2019 10:52 AM

4 replies

RogerLN Author

Level 1 (4 points)

Nov 30, 2019 1:12 PM in response to turingtest2

I had previously updated drivers, but this was in a different location. I went under the Device Manager, Universal Service Bus Devices and updated the drivers for Apple Mobile Device USB Device. It started working right away. (I hope it continues to work!)

Thank you so much for your assistance.

turingtest2

Level 10 (280,629 points)

Nov 30, 2019 12:22 PM in response to RogerLN

Try iOS device not showing in iTunes for Windows - Apple Community. You may fare better with the traditional iTunes installer over the Microsoft Store version.

tt2

RogerLN Author

Level 1 (4 points)

Nov 30, 2019 12:05 PM in response to RogerLN

Some clarification. I receive no error messages. It just does not connect. I think it sometimes is trying because I get a sound from my PC, but no messages at all. I do click on Trust this computer on my iPhone.

turingtest2

Level 10 (280,629 points)

Nov 30, 2019 1:35 PM in response to RogerLN

You're welcome. 🙂

tt2

Originally posted at discussions.apple.com/thread/250903477