New Macbook pro 16" shows vertical bright color shades

It is only 20 days i got my new Macbook pro 16" laptop. I am experiencing issues with it.

1) Experiencing a bright white Color overlay over my screen which is vertical shape. I bought my first Macbook after a seemly experience on my work laptop.

2) Takes time in switching between tabs on my chrome browser, which is not acceptable with this performant laptop.

I never used it for long hours, to think of any heat issues. It seems the product itself is damaged one. What shall i do to resolve this issue? Recording screen or taking screen shot is not showing the line. So attaching a photo of the screen.

Posted on Jan 2, 2020 8:46 AM

2 replies

dominic23

Level 10 (84,506 points)

Jan 2, 2020 9:17 AM in response to ashr81

Please contact Apple as soon as possible. https://support.apple.com/contact

https://support.apple.com/en-us/HT201232

ashr81 Author

Level 1 (9 points)

Jan 7, 2020 5:15 AM in response to dominic23

Contacted them. And it is at the service center within 20 days of buying it. And they are not sure when the service center will get the replacement part. I wish I could exchange my laptop. And I would go with some other brand.

Originally posted at discussions.apple.com/thread/251002032