macOS 27 and HomeKit Video issues

I have a doorbell camera (Aqara) which is HomeKit compatible. It has worked flawlessly in HomeKit until I upgraded to OS 27 on all of my devices (iPad, iPhone and Mac). Now, I can still see the live view in HomeKit, but I can’t view past events or see the timeline. I can open the Aqara app and see past events. I am suscribed to Apple One with 2TB storage. Any thoughts on what is going on?

Posted on Sep 17, 2026 12:22 PM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 18, 2026 1:19 PM in response to firstplace

Hi there

Please try this

Check iCloud / HomeKit Recording Settings: Open the Home app, go to Home Settings > Cameras & Doorbell, select your Aqara camera, and check that Recording Options are still enabled (e.g., set to "Stream & Allow Recording" when home/away rather than off).

Verify Home Hub Status: Ensure your Apple Home hubs (Apple TV, HomePod) also finished updating and are functioning properly. Open the Home app, check for any "No Response" or configuration errors under home settings, and restart your Apple TV or HomePod.

Toggles for iCloud Storage/Sync: Sometimes iCloud sync gets stuck during a major OS transition. Try toggling Home off and back on in your main iCloud settings (Settings > [Your Name] > iCloud > Apps Using iCloud > Show All > Home).

Re-sync the Camera: Open the Aqara Home app, navigate to your doorbell settings, check for any firmware updates, and look for the option to re-sync or re-bind the device to Apple Home.