Hello, I can't change the region due to the positive balance on my Apple ID, please help me reset it

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Welcome and thank you for reaching out. 😉

1. Purchase something from the App Store at a cost greater than your balance. This is the quickest option.
2. If you are unable to spend the remaining balance, then contact Apple Support to request a reset of your account balance to zero.
3. If you need to change your region, then click ▶︎ Change Region for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian

Nobody here works for Apple in order to access your account to clear that balance, but you can contact them here:

Contact Apple Support - Apple Support

Depending on your region you may have phone or chat support available to you:

• When using phone support, you have the typical phone tree using an AI assistant, or you can also request to speak to a human representative.
• Using Online Support will bring up related Support Articles to the issue when you describe it, and under those articles will be a button titled "More Support Options" and you would be provided a link to chat if available.