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If the purchases were made through Apple, you would see the subscription here to cancel it. What is the exact description of the charge you see on your credit card/bank statement? That is also useful to determine who is managing the subscription.

Cancel a subscription from Apple - Apple Support

If you don't see it there, then it was not made through Apple and will need to be resolved by Meta. There is a Support Article provided by Meta detailing the steps to cancel and not sure what happens when you have tried.

https://www.facebook.com/help/947706246155091

Meta is notorious for providing poor customer service, so your experience trying to contact them is pretty common. If unable to resolve through Meta and it is not a subscription managed by Apple, then you may end up having to dispute the charge through your payment method. They will end up issuing you a new card and will need to block any further subscription charges so they don't show up on that card.

b4uic wrote:

Mac Jim,

We do have a credit card disputing the charges.

Then you will want to let that proceed. They usually require you to attempt to resolve the problem with the merchant and you have done that, so your bank will likely decide on their own to issue you a new card, but if they can get Meta to quit billing you without setting up a new card and blocking those charges, more power to them.

Be aware that banks use a service called an Automatic Billing Updater and that notifies merchants of an account change so a recurring/subscription charge can continue without interruption. That is why I say the bank does have to actually block the charge and not just issue you a new card. The banks know this happens as it is a service they participate in, but some times it is helpful as a consumer to know what is going on behind the scenes so you don't see any surprise charges on a new card and wonder why it is happening. There is also quite a bit of information on the web by searching "Automatic Billing Updater.

Generally the Automatic Billing Updater is seen as a benefit to reduce interruptions in subscriptions that may be important to you, but it does have the side effect of also allowing fraudulent charges to continue. You shouldn't have to take any additional action after disputing the charge to prevent this from happening.

Mac Jim,

Thanks for the good and useful information. We have done everything you have listed, with the exception of canceling the credit cards. We do have a credit card disputing the charges. Canceling the cards does seem like the last and best way to handle this. Thanks again.