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An_Apple_Enthusiast
User level: Level 1 (4 points)

iPad stuck on Zoom after upgrade to IOS 27

After upgrading my iPad to 27, my IPad is stuck in Zoom-In at the "Enter Passcode" screen. Does not respond to 3 Finger double touch. Cannot power down as the 'Slide to Power Off" is also not responsive (alignment issue?). Forced restart method does not work. It temporarily shows "slide to power off" then returns to the "Enter Passcode" screen. I've tried connecting the iPad to my MacBook Pro, but cannot hit the trust prompt on the iPad. How can I get out of this? No other responses I've found on here work for my case.

Posted on Sep 17, 2026 5:37 PM

2 replies

LotusPilot
User level: Level 10 (334,506 points)

Sep 18, 2026 2:38 AM in response to An_Apple_Enthusiast

Some have difficulty with the sequence and timing of the physical button presses to trigger a forced restart.


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the top button until...
  4. When the Apple logo appears, release the top button.




When you see the power-off slider, ignore it. Continue to hold the top button until the Apple logo appears; this will typically be 10-15 seconds, but may be longer.


When performed correctly, your iPad will restart.

Ingo2711
User level: Level 10 (93,009 points)

Sep 18, 2026 12:27 AM in response to An_Apple_Enthusiast

The timing, pressing and releasing the buttons on the side of the iPad, is critical to force restart the device successfully, and you might have to press and hold the top button for longer than 10seconds, until the Apple logo comes back again.

Force restart iPad - Apple Support

Originally posted at discussions.apple.com/thread/256359344