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unable purchase in-app with gift card

hi my apple store have gift card, but i can't purchase in-app,plz help me. thanks

3 replies

You may still need to have a card on file. Review the information provided here:

  • You might need to have a valid payment method on file, even if the app that you want to download is free.

If you can’t download or update apps on your iPhone or iPad - Apple Support


If you have a previous purchase that is Pending, then you will not be able to use the App Store until that has been paid. There might not be enough money in your Apple Account to cover that cost. Review your Purchase History using the steps under "See your purchase history on your device" to see if there is a Pending Purchase or amount in Red showing it has not been paid.

View your purchase history for the App Store and other Apple media services - Apple Support


  • Have you already redeemed the Gift Card to your Apple Account where you see the funds available there to make in-app purchases?
  • Are you seeing a message that your account has been disabled for purchases?


Welcome and thank you for reaching out. 🤗


The ability to make an in-app purchase requires a functioning payment method.


A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.


It also helps companies manage age restrictions and regional content availability.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer