What is involved in limited warranty?

Under the standard Apple warranty, Apple is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for the stated warranty period, typically one year.

The MacBook Pro and MacBook Neo are lightweight, portable computers that can run on batteries. Being portable, they can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. The display is made of glass, the internals are very likely to die if water is spilled on the keyboard.

Because of this, you should [in my opinion] ALWAYS purchase the AppleCare extended warranty coverage for such a portable device, regardless of whether you intend to move it about.

What is NOT covered under standard warranty is screen glass breakage, liquid spills, or catastrophic failure (hard drops or "run over by a truck"). These items are covered for up to three years (now extendable) by AppleCare PLUS (two incidents of each type with a co-pay that essentially covers the labor). if you want the extended coverage, you must sign up within 60 days and an inspection or remote diagnostic may be required.

Manufacturing defects or failures. Consumables (batteries) Accidental damage, stolen or lost not covered. If you wish additional coverage you’ll need to purchase AppleCare+ extended warranty or third party extended warranties.

Apple One (1) Year Limited Warranty

ginette38 wrote:

What is involved in a limited warranty?

MacBook Neo 13″, macOS 27.0

If you have a hardware issue—

You have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Returns & Refunds - Shopping Help - Apple

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple Support - Apple Support

Grant Bennet-Alder wrote:

What is NOT covered under standard warranty is screen glass breakage,

FYI, occasionally if there is only a single hairline crack with no signs of impact damage, then there may be a slight chance it could be covered by warranty. However, Apple seems to keep changing this policy...I'm not sure if this is still possible today. Years ago any cracks were ineligible for warranty coverage, but after iPads became common Apple allowed a single crack to be covered under warranty under very strict conditions and later applied the same to the laptops. My organization actually was able to get a few laptop Displays with a single hairline crack covered for free (as well as a few iPads) some years ago. I have not had any such cases in the last few years so cannot confirm the current rules.

I would recommend anyone with a single hairline crack with no signs of impact damage to have Apple or an Apple Authorized Service Provider to examine the laptop and review Apple's current rules for warranty coverage just in case it may be a covered repair under the standard warranty.

HWTech-

Just to confirm the Opposite case, if your crack has an impact Chunk broken out near the edge, or the crack has become 'branchy' and is more than just a hairline, Apple is NOT likely to cover that under warranty, Right?

Grant Bennet-Alder wrote:

HWTech-

Just to confirm the Opposite case, if your crack has an impact Chunk broken out near the edge, or the crack has become 'branchy' and is more than just a hairline, Apple is NOT likely to cover that under warranty, Right?

For the most part this is correct. We had one laptop covered which had a crack which had a small branch like a "Y" which was covered. There were no dents in the aluminum housing, no dents or abrasions on the corners, and there was no chipped glass.

Chipped glass, dented corners, and dents in the back of the aluminum Display Housing would automatically be considered Accidental Damage.

Of course everything depends on the Apple & AASP tech/agent who examines the device and how well they know Apple's current rules & guidelines....plus it depends on what Apple's current guidelines actually are (I'm not certain a single hairline crack is still covered since it is rare I encounter a laptop that may qualify).