How to train facial recognition in HKSV doorbell

Alexroett wrote:

Training HKSV doorbell facial recognition?

I have a Logitech circle video doorbell. And it recognizes everyone in my family just fine. But whenever I approach the door it says I’m my mother. I have thousands of pictures of myself and my mother properly tagged in the Photos app, and my phone auto-tags us correctly. I always re-label it and tell the doorbell that it’s me at the door, not my mom. Despite correcting it many many times, it still insists on calling me 76yo mom, which is not good for my self-esteem lol. How do I get it to learn to ID me correctly??

By reaching out to HKSV support or loo9king at their support site on how to fix your issue.

HomeKit Secure Video (HKSV) is just a standard that apple don't control, but some cameras that work as HKSV also support homekit so they can work with apple home

in your case the camera maker is logitech and if their camera support facial recognition they would have a guide to set it up

Logitech circle video doorbell support - Google-

well no one here work for apple

these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice

so if a user with the same camera as you do not stumple across your post, there would not be much experience here, my cameras are from netatmo and their mobile app and their web portal let me train it by assigning user to images it is unsure of.

if there is some generic way in homekit to accomplish the same that we are not aware of then maybe their official suppport channels know?

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple

Whose support site? Is apple not in charge of HKSV??

The Logitech support site refers me back to Apple… and the Apple page just says to label recent visitors. Which I’ve done many many times. Which is why I came to the Apple support forums.