Please I’m having issues with my Apple TV is actually not showing anything I don’t know what could be happening
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Apple TV complain
Posted on Sep 18, 2026 11:50 PM
14 replies
Mac Jim ID
User level: Level 10 (105,996 points)
User level: Level 10 (105,996 points)Sep 19, 2026 12:50 PM in response to Joeywise
Do you have a VPN installed? If so remove it to test, not just turning it off.
vazandrew
User level: Level 8 (41,662 points)
User level: Level 8 (41,662 points)Sep 19, 2026 12:56 PM in response to Joeywise
So you should have full access there, as suggested if using a VPN remove that to see if that helps. Also make sure you are up to date (latest is version 27).
vazandrew
User level: Level 8 (41,662 points)
User level: Level 8 (41,662 points)Sep 19, 2026 12:58 PM in response to Joeywise
Ah. I see that Apple TV and Arcade are now included with iCloud Plus in that region. If you aren't yet on the latest OS then do that, or you can do a reboot and also try logging out and back into your account.
ckuan
User level: Level 10 (122,944 points)
User level: Level 10 (122,944 points)Sep 19, 2026 12:05 AM in response to Joeywise
Watch TV in the Apple TV app on iPhone
In the Apple TV app, you can stream TV shows, movies, sports, and more. You can also download movies and episodes or a full season of a TV show.
To learn more, see the Apple TV App User Guide.
Subscription required for Apple TV, which in some countries and regions may include some or all of the following: Friday Night Baseball, Major League Soccer (MLS), and Formula 1. Not all features and content are available in all countries or regions. Apple TV subscription does not include third-party branded subscription services or content available for rental or purchase in the Apple TV app.
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 1:05 PM in response to vazandrew
But apple support said this No, your iOS version is not the issue. Apple has not released an "iOS 27" yet (the current software cycle is much lower), so you do not need to worry about being behind on a version that doesn't exist
vazandrew
User level: Level 8 (41,662 points)
User level: Level 8 (41,662 points)Sep 19, 2026 1:14 PM in response to Joeywise
Not sure who you talked to, but that is incorrect. Version 27 for all products was released on September 14th and is what is currently running on my system. Also, it is always one of the first things to check to ensure your device is running the latest firmware before delving into any troubleshooting as a general rule.
Major updates for Apple’s software platforms are now available - Apple
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 12:11 AM in response to ckuan
This is the message I’m getting
Your synced videos will appear here.
ckuan
User level: Level 10 (122,944 points)
User level: Level 10 (122,944 points)Sep 19, 2026 12:16 AM in response to Joeywise
What video in question?
What are you trying to do?
vazandrew
User level: Level 8 (41,662 points)
User level: Level 8 (41,662 points)Sep 19, 2026 12:46 PM in response to Joeywise
Where are you located?
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 12:50 PM in response to vazandrew
Lagos, Nigeria
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 12:55 PM in response to Mac Jim ID
I don’t have any vpn installed on my phone and I’ve upgraded my iCloud to iCloud+ also still showing this I don’t know what wrong
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 12:58 PM in response to vazandrew
Ohh currently I’m not using iOS 27
could that be the problem?
vazandrew
User level: Level 8 (41,662 points)
User level: Level 8 (41,662 points)Sep 19, 2026 12:59 PM in response to Joeywise
Could very well be. It's always a general rule to be up to date anyway.
Joeywise
User level: Level 1 (4 points)
User level: Level 1 (4 points)Sep 19, 2026 2:10 PM in response to vazandrew
Okay I’ll try and update my iOS
Originally posted at discussions.apple.com/thread/256360265