My App Store account has been disabled.why??
[Re-Titled by Moderator]
Original Title: App store
moumen22
User level: Level 1 (4 points)
User level: Level 1 (4 points)My App Store account is disabled
Posted on Sep 21, 2026 5:27 AM
3 replies
Katana-San
User level: Level 10 (124,115 points)
User level: Level 10 (124,115 points)Sep 21, 2026 11:56 AM in response to moumen22
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
Smilin-Brian
User level: Level 10 (97,882 points)
User level: Level 10 (97,882 points)Sep 21, 2026 6:51 AM in response to moumen22
Thank you for reaching out. 🤗
When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
Niel
User level: Level 10 (756,437 points)
User level: Level 10 (756,437 points)Sep 21, 2026 6:38 AM in response to moumen22
Click here and see the section about your issue; the one about Media and Purchases covers cases where the error message refers to the App Store and iTunes or says that you can't login because your account has been locked. If it isn't any of those listed, describe it.
(265008)
Originally posted at discussions.apple.com/thread/256361864