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Family Sharing not sharing Apple TV+ subscription with one family member

Family Sharing isn't sharing Apple TV+ subscription with a member of the family.


I have 2 other members in my Apple Family. I pay for Apple TV+ and both were able to access it until recently. Family member 1 is now prompted to renew their subscription when they go into Apple TV+ whereas Family member 2 can still access it.


When I look at it in Family Sharing, it says Apple TV+ is shared and that both members should have access. However when I look in subscriptions is says Apple TV+ is only shared with one family member.


I have tried removing Family Member 1 from the family as well as deleting and recreating the family. Neither worked to reset the sharing. They are trying to watch Apple TV+ on iPhone and Sky Q.


Are there any steps to fix this?

1 reply

I have also added Family Member 3 to the family who was using the same iPhone and Sky Q. They have successfully joined the family and therefore the issue is related to Family Member 1.