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Difficulty approving app request

I approve app downloads for a child. When tapping 'Review the Request', I'm immediately greeted with " Unknown Error. An unknown error occurred. Please try again." I asked the child to resubmit the request, but the 'Review the Request' button does not appear on the second attempt.


I reviewed this request earlier in the day and had questions, so did not process at that time. Unsure how to resolve.

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