Cannot change Apple Account region due to remaining balance

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Thank you for reaching out. 🤗

There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.

If you are changing regions:

• Spend any remaining Apple Account balance: You can spend your remaining balance on the App Store, other Apple services or in some countries and regions, Apple products and accessories. If you’re not sure if you have a balance, check your Apple Account balance.
• Clear a low Apple Account balance: If your balance is less than the cost of a single item in the App Store or other Apple services, learn how to clear your balance.
• Cancel subscriptions that block a country or region change: Cancel any subscriptions that block a country or region change, then wait until the end of the subscription period. 
• Wait for pending activity to clear: Wait for any memberships, pre-orders, movie rentals or Season Passes to complete. You can cancel a pre-order. Also wait for any pending refunds from Apple to process.
• Check your Family Sharing status: If you’re a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.
• Have a valid payment method ready: You might need to enter a valid payment method for your new country or region. If you don’t want to enter a payment method, wait until you're physically in your new country or region. Then create a new Apple Account.
• Redownload your content: Some types of content might not be available in your new country or region. Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future.
• If you need to empty your balance: Contact Apple Support to request a reset of your account balance to zero.

For full details, learn how to → Change Regions for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Buy(not subscribe to) something at least as expensive than your balance and use a different payment method from the current region for any extra amount; if you can't, click here and ask the iTunes Store staff to zero it.

The people on these boards are mostly other customers, don't have inside access to Apple's servers, and can't remove it.

(265334)

Unfortunately, I’m not sure what I need to do. I’m unable to purchase anything in the App Store. Could you please just remove the remaining balance from my account so that my balance is zero? Thank you for your help!

No. See the second paragraph above.

If your balance is too low to buy anything, pick an option out of those already listed.

If you encounter a technical issue when trying to buy something, describe it.

If you're having difficulty deciding what to buy, you'll need to figure it out yourself or choose something at random.

(265335)

I’m unable to purchase anything in the App Store, even though I have $2 in my account balance. For example, when I try to buy an app that costs $1.99, the purchase doesn’t go through, but I don’t receive an error message saying that I have insufficient funds.

I would like to change my Apple Account country or region, but I’m unable to do so because of the remaining $2 balance.

Could you please remove the remaining balance from my account so that I can change my region? I would really appreciate your help.

Thank you for your time and understanding!

Hello, please help me reset the balance in the app store; I need it to show 0 dollars.

Hello please!!! reset the balance in the app store; I need it to show 0 dollars