Hello y’all, I have come here with the weirdest problem possible and literally have no idea what I can do next. I was using Apple TV 3rd gen for the past three years no problem, it is connected to my LG TV. TV itself was NEVER connected to the internet, I’ve barely seen the LG UI over these years, I only used Apple Remote or app on the phone to control.
Last week out of the blue my Apple TV stopped working normally and started doing the weirdest thing. Any time I pressed any button on the Apple Remote other than directions and touchpad, the TV would flash a mute icon on the right and then open the accessibility menu (shown in the picture).
Sometimes it would even do it by itself, without any touch. But the biggest problem is that all the buttons on the remote would stop working, only touchpad and directional controls would remain. I can’t even turn off Apple TV in that situation, the power button will not work. But then the Apple TV would turn on by itself, just in the middle of the day, unprompted.
I’ve tried resetting the remote (menu plus volume down) — no effect. Rebooting the Apple TV — no effect, the problem returns in an hour or so. Tried disconnecting the remote, and forgetting it in the system menu — it would reconnect itself after a day with the same problems. Ultimately I’ve tried to reset, disconnect and forget the remote, move to the other side of the house and leave it there so it would never connect, meanwhile only using the iPhone remote app — but the problem with buttons doing nothing continued, even with the app sometimes the buttons “Back” or “Menu” would just stop working. I’ve factory reset my Apple TV today and it didn’t do a thing to improve the situation. I have no idea what to do now and I really don’t want to buy a new Apple TV just to test if it will help.
My setup has not changed in three years, I haven’t touched any settings on my TV, it is not connected to the internet so it can’t be some LG update.
What should I do here? What even can I do?
[Edited by Moderator]
