User level: Level 1 (4 points)I got a new phone and my old phone is not functioning at all. When I signed onto the new phone I used my work email rather than my personal email and it must have created a separate Apple ID. When I try to edit in Apple settings back to my original email, I am getting a message saying that another user has this email.
Now nothing is syncing from iCloud. How do I fix this?
Posted on Nov 2, 2026 10:59 AM
User level: Level 10 (242,520 points)Nov 2, 2026 1:53 PM in response to GenXHelpPlz
Go to Settings ➜ Account ➜ Scroll to the bottom, and Sign out.
Then choose to Sign in Manually, rather than creating a new account (which is what is issuing the error) and use the email account used for your other Apple Account and it's password.
click here ➜ Sign in and manage your Apple Account on iPhone - Apple Support
Originally posted at discussions.apple.com/thread/256387686