Apple Earpods with Lightning connector disconnecting from iPhone 13 Pro

My Apple Earpods with lightning connector (2024) keep disconnecting whilst plugged in.

I recently purchased some lightning cable earpods for my iPhone 13 Pro, I've used them before many times before eventually deteriorating over time (which I'm fine with as they usually last a while), but since buying these days ago from Amazon, I have an issue where my phone either connects to the earphones and then stops detecting them, or doesn't even detect them to be plugged in in the first place.

I want to find out whether it's an issue with the product or my phone.

Posted on Nov 3, 2026 7:31 PM

1 reply

tillu_code

Level 4 (2,112 points)

Nov 4, 2026 6:01 PM in response to benzoruss13

Try cleaning the Lightning port first - use a dry soft toothbrush or wooden toothpick to gently remove lint, then restart the iPhone. Test the earpods on another iPhone or iPad. If they fail there too, the earpods are the problem. Ones bought from third-party sellers on Amazon can be non-genuine and flaky, so I'd return them and get a pair from Apple or an authorised reseller.