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Cannot change App Store region due to 1 ruble balance

Hello, please help me. I can't change the region in the store, because there is 1 ruble left on the balance. Please write it down so that I can change the region. Thank you in advance

3 replies

Normally one way to empty your balance is to add an external payment method (e.g., a card) to buy an item (not a subscription) for more than your balance. The difference owed will be billed to your card, leaving nothing in your account.

- Payment types you can use —> https://support.apple.com/HT202631

- How to add a payment type —> https://support.apple.com/HT201266


However, you say this is an amount in rubles which implies you are using a Russian account and the above method will not currently work in Russia, as outlined in this support article --> https://support.apple.com/126891


You will have to to ask Apple to remove and retain the balance. The people responding here are Apple product customers like yourself and cannot do this for you.

- Click on the special empty-balance-request chat link at the bottom of this support article ➔ https://support.apple.com/119902#zerobalance

- General Apple support and service contact ➔ https://support.apple.com/106932 If live support options are available they will show near the bottom left. If numbers show as colored links, click on them for more options.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044


If you cannot contact Apple then the first method is the only way to empty your balance. If neither method works then you will have to create a new Apple Account when you are in the new country.


Additional changing account region support article ➔ https://support.apple.com/118283

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…


Contact Apple for support and service


Also if you are changing regions take a look through this article as well…


Change your Apple ID country or region - Apple Support


~Katana-San~

Sorry, but this is a user to user community only, we can can access your personal data to do that.


But, since your balance is less than the cost of a single item in the App Store or other Apple services, contact Apple Support to clear your balance.


Normally, buying content from Apple which costs slightly more than your Apple Account balance, so that your secondary payment method will be used to charge you for the rest of the payment, would also be a possibility.


However, this might not work, if your country/region is set to Russia, due to the sanctions in the banking system and regulations for buying content from Apple:

About billing for Apple subscriptions and digital purchases in Russia - Apple Support


In that case, calling the official Apple Support is the only thing to get the balance cleared.