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Sub205k
User level: Level 1 (8 points)

Cannot Sign In to iTunes Account

I cannot sign in to my iTunes account. I can go to the iTunes Store, shop for music and work within my library. When I attempt to buy a song I get a sign in prompt. When I enter my User ID and valid Password it processes for a few seconds then disappears without executing the purchase. The same thing happens when I attempt to sign in to my iTunes Account. I have an older MacBook Pro running High Sierra. Also, I’m getting a prompt to install an iPhone update on my MacBook when I disconnect my iPhone 16 after updating changes in my iTunes library. When I attempt to install the update I get a response stating it cannot be downloaded at this time try again later.

Posted on Nov 5, 2026 3:39 PM

5 replies

Limnos
User level: Level 10 (462,771 points)

Nov 5, 2026 6:05 PM in response to Sub205k

I am thinking it is because anything to do with iCloud (which includes a lot of things) now requires Mojave or higher on a Mac.

https://support.apple.com/118308#requirements


You don't say which exact model and year Mac you have but if you can upgrade then click on this link to read how to get different versions of macOS --> https://support.apple.com/HT211683


Sub205k Author
User level: Level 1 (8 points)

Nov 5, 2026 6:41 PM in response to Limnos

Thanks Limnos. My Mac is a mid 2010 model. I’m capped out with High Sierra 10.13. Guess it’s time for a new Mac.

Limnos
User level: Level 10 (462,771 points)

Nov 5, 2026 6:51 PM in response to Sub205k

*sigh* I look around and see my beloved, retired friends in my room, a 2012 iMac to my right, a 2011 mini on a shelf across the room, there's a 2008 MacBook ready to go to recycling, and a 2006 Mini just in case I ever want to do anything with Snow Leopard. Not to mention the G3 in my basement which was probably the most flexible Mac I ever owned.

Sub205k Author
User level: Level 1 (8 points)

Nov 5, 2026 7:50 PM in response to Limnos

Quite a collection you have there! My 2010 has the built-in CD drive which came in handy, early on, when I started building my music library. It’s been a great machine for years. Thanks again for your prompt help.

Limnos
User level: Level 10 (462,771 points)

Nov 7, 2026 5:41 AM in response to Sub205k

We have an unused 2013 MacBook Pro in the house and I am thinking about turning it into a dedicated music player. I would downgrade the OS to something that will still run iTunes 7 which I think was probably one of the better versions than even later iTunes versions, and vastly superior to the replacement Music application. I don't actually have any purchases from the iTunes Store and my music comes from CDs or even a few LPs and cassettes I transferred using a digital converter.


Anyway, just a thought for your 2010 computer. :-) If you get your purchases from the iTunes Store on a newer machine you can probably just move the files to an older machine if you want to set up a music station.



Originally posted at discussions.apple.com/thread/256389460