User level: Level 1 (4 points)Hello, I was charged twice for my Canva subscription ($21 each, $42 in total) through APPLE.COM/BILL.
I have already cancelled the subscription, but Canva does not appear in my purchase history, so I cannot request a refund.
Please help me locate both transactions and refund the charges.
Thank you!
Posted on Nov 7, 2026 12:14 AM
User level: Level 10 (462,771 points)Nov 7, 2026 4:39 AM in response to lika94
For unfamiliar charges work your way through the steps in this article: "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" - https://support.apple.com/HT201382
Prime suspects for unusual charges are subscriptions and purchases made by family members under Family Sharing (if applicable). These will not show in your purchase history but may appear on your payment card. Your email receipt will show the purchaser's Apple ID but details will have to be viewed from the purchaser's account.
"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
User level: Level 10 (124,115 points)Nov 7, 2026 8:59 AM in response to lika94
Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…
Billed, but you didn’t buy? - Apple Community
~Katana-San~
Originally posted at discussions.apple.com/thread/256390160