User level: Level 1 (4 points)I had received an email saying that Apple will text msg or call me to reset my password on 6 Nov but till date I have not received any info from them
what should I do now to reset my iCloud password
Posted on Nov 7, 2026 1:47 AM
User level: Level 10 (462,771 points)Nov 7, 2026 4:06 AM in response to risi112
If you have not received an account recovery phone call or text:
1) Read the articles: How to use account recovery when you can’t reset your Apple Account password = https://support.apple.com/102656#:~:text=If%20you%20can%27t%20reset%20your%20password%2C%20request%20account%20recovery and this one about what to expect during Account Recovery —> https://support.apple.com/118574
Did you use other equipment running something earlier than iOS 17, iPadOS 17, or macOS 27, and signed into your account while the request was being processed? This could result in the request being cancelled automatically.
2) If the request was not canceled but you did not receive a message by the time anticipated, go directly to https://apple.com/recover Follow the directions to regain account access.
Similar scenarios:
https://discussions.apple.com/thread/256208323
Doesn’t have old telephone and recovery link is being sent to an address to which the person does not have access.
https://support.apple.com/118574
says, “If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to iforgot.apple.com. Follow the instructions to regain access to your Apple Account.”
Originally posted at discussions.apple.com/thread/256390188