iCloud Notes missing from all devices and iCloud.com

Hello Apple Support,

I recently transferred all my data from my old iPhone to a new iPhone. Initially, all my Apple Notes were successfully transferred and visible on the new device.

However, approximately two to three days later, all my notes suddenly disappeared.

Here is what happened:

* My notes were originally stored in iCloud.

* Notes syncing is enabled on my new iPhone.

* All my other data, including photos and contacts, is still available.

* All my notes have disappeared from both my new iPhone and my iPad.

* The notes are not available on iCloud.com.

* I also checked the Recently Deleted folder, but it is empty.

* The available iCloud backups are all dated after the notes disappeared.

* I checked iCloud Data Recovery, but no recoverable data was available.

I believe the notes may have been deleted or lost during an iCloud synchronization process.

I would like to request an investigation into whether my missing iCloud Notes can be recovered from Apple’s servers or through any internal recovery process.

These notes are very important to me, and I would appreciate it if this case could be escalated to the appropriate technical team.

Please let me know if there is any possibility of recovering them.

Thank you for your assistance.

Posted on Nov 7, 2026 3:10 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Nov 7, 2026 1:02 PM in response to aishah68

Hi there

Please try this

- Notes are sometimes synced through third-party email accounts rather than iCloud, even if you see them in the Notes app. When you sign into a new phone, these accounts don't always sync their notes automatically.
- Go to Settings > Mail > Accounts. Tap on each email account you own and check if all the toggles are turned on

Check Your Old Device

- If you still have your old iPhone and it hasn't been erased yet, turn it off or disconnect it from Wi-Fi immediately.
- If the notes disappeared due to a syncing glitch, keeping the old phone offline may preserve the local copies on that device, allowing you to manually back them up or copy them before it connects to the internet and syncs the deletion.